Terms and Conditions

The products on sale on shop.trenta7.com (hereinafter the “Site”) are sold and invoiced by Trenta7 Srl, with registered office in Via Pomarancio, 2 cap 00197 Roma (RM) a company registered with the C.C.I.A.A of Rome at REA no. 1461100 of the Companies Register, tax ID and VAT no.13619011003.
For any information regarding orders, deliveries and, more generally, purchases, you can contact our Trenta7 customer care in the following ways:

Email: shop@trenta7.com
Telephone: +39 3484001328
Opening hours: Monday to Friday from 9:00 to 13:00 and from 14:30 to 18:00 (CEST)


  1. Acceptance of the general conditions of sale and signing of the contract
    1. The contract between Trenta7 Srl and the Customer (i.e. the person or individual who makes a purchase on the Site, not related to their own business, trade or profession) shall be taken as entered into upon the acceptance - even partial - of the order by Trenta7. In the case of non-acceptance of the order, Trenta7 will give the Customer timely notice in any case.
    2. By placing an order using one of the various methods available, according to the order form present on the Site (hereinafter the “Order”), the Customer declares that they have read all the information provided to them during the purchase process and that they entirely accept these terms and conditions (hereinafter the “Conditions”).
    3. These Conditions may be printed or saved on a permanent medium, subject to the provisions of art. 12 of Legislative Decree no. 70/2003 and art. 51 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014.
  1. Methods of purchase
    1. The products offered for sale by Trenta7 are only those listed on Trenta7’s website at the time of placing the Order, as described in the relevant information sheets.
    2. It is, in any case, understood that the images accompanying the description of a product are exclusively for informational purposes and may not be fully representative of its characteristics, but differ, for example, in terms of colour and size (also according to the monitor and browser used to access the site and view the images).
    3. To place an Order, the Customer must fill in the relevant form present on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product(s) that they intend to purchase. The Customer must also request that Trenta7 issue - should they so wish - a tax invoice for the purchase, in accordance with art. 22 of Presidential Decree no. 633/1972.
    4. The successful receipt of the Order is confirmed by Trenta7 via an email response sent to the email address provided by the Customer. This confirmation message will contain the conditions of purchase in full, as required by the applicable legislation, as well as the information provided by the Customer at the time of the Order, so that they may check it and, if necessary, provide the appropriate corrections of incorrect information in a timely manner.
  1. Prices and Methods of payment
    1. The prices listed on the site are inclusive of VAT and taxes. Any delivery costs or payment fees are in any case communicated in advance to the Customer through the website or these Conditions.
    2. The following methods of payment are accepted:
      1. PayPal
        PayPal may be used for payment by the Customer according to the specific methods set out by PayPal.
      2. Credit card
        When goods are purchased using a Credit Card as the payment method, the transaction may be carried out by way of the secure PayPal server or another secure server chosen by Trenta7.
        Under no circumstances and at no stage of the payment will Trenta7 be able to find out the Customer’s credit card information, which is transmitted via a protected connection directly to the website of the bank that is handling the transaction. No Trenta7 information archive will retain this information and therefore in no event can Trenta7 be held responsible for any fraudulent or illegal use of credit cards by third parties at the time of payment.
      3. Bank transfer
        In the case of a purchase made by bank transfer, the bank details necessary for the payment will be shown. The goods will only be delivered once the payment has been received by the bank.

  1. Delivery of products and associated costs
    1. The products purchased will be delivered to the address provided by the Customer in the Order within 3-4 business days from acceptance of the Order by Trenta7, at the price shown specifically on the Site before the Order is sent. Trenta7 reserves the right to accept or decline requests for deliveries outside of Italy or Europe. In any case, for deliveries to addresses outside of Italy, delivery charges and times may vary.
    2. With regard to deliveries requested to countries outside the European Union, any customs import fees will be borne by the recipient. The Customer is therefore asked to contact their country’s customs authorities before placing an order so as to verify the costs and any possible limitations on imports.
    3. The personalization may cause delay to the deliveries.
    4. The delivery times given by Trenta7 are to be taken as purely indicative and any delay to said times, or any deliveries performed by way of split shipments, do not give the Customer the right to refuse delivery and request damages or compensation.
    5. Upon delivery of the products, the Customer is required to check:
      • that the number of packages delivered corresponds to what is shown in the packing slip.
      • that the packaging is intact and not damaged, wet or otherwise tampered with, also as regards the sealing materials (adhesive tape).

Any damage to the packaging and/or the product or a mismatch in the number of packages or instructions must be immediately flagged up by way of a specific note on the delivery note of the product to be handed back to the courier. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document.

  1. Right of withdrawal
    1. Pursuant to article 52 of Legislative Decree 206/2005, as amended by Legislative Decree no. 21/2014, the Customer may withdraw from the Conditions and therefore the purchase contract for any reason, without having to provide a reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
    2. To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send Trenta7 a notice to that effect, within the time limits mentioned, to the following email address: shop@trenta7.com
    3. In case of withdrawal, the Customer must send back the products to Trenta7 at their own expense within 14 (fourteen) days of the withdrawal itself to the following addresses:
      • For all packages sent from the European Union the shipping address is: Trenta7 Srl Via Antonio Gramsci, 19 00197 Roma (RM)
      • For all packages sent from countries outside the European Union, which pass through customs, the shipping address is: Trenta7 Srl Via Antonio Gramsci, 19 cap 00197 Roma (RM)
      The goods must be returned intact, complete with all parts and in the original packaging (box and packages), stored and used, if necessary, for only the time absolutely necessary to determine and verify their nature, features and size, using the normal degree of care, without there being any signs of wear or dirt, in compliance with the following conditions:
      • the right of withdrawal may only be applied to the product purchased in its entirety; it is not possible to return only a part of a product that has been purchased (e.g.: accessories, supplementary items, etc.);
      • for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete with all its parts (including packaging and any documentation and accessories: labels, tags, seals, etc...);
      • delivery charges (and any customs charges, if any) for returning the goods shall be borne exclusively by the Customer.
      • until Trenta7 confirms that it has received the delivery in its warehouse, the Customer is entirely responsible for said delivery;
      • if the goods are damaged during transportation, Trenta7 shall notify the Customer, so that they may promptly lodge a complaint against the courier they chose and obtain the appropriate reimbursement; the product will then be made available to the Customer and the request for withdrawal will be cancelled;
      • Trenta7 shall not be liable in any way for any damage, theft or loss occurring during or otherwise in the context of the return of the goods.
    4. Trenta7 will refund the Customer the full amount paid, net of any additional delivery costs in accordance with art. 56, paragraph 2, of Legislative Decree no. 21/14 within 14 (fourteen) days of withdrawal, by means of reversing the transfer of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any cost as a consequence of said refund. Trenta7 may suspend the refund until the returned product is received or until such time as the Customer proves that they have correctly returned the product, whichever is earlier.
    5. In any case, the Customer shall forfeit the right of withdrawal in cases where Trenta7 is satisfied that:
      • the product returned and/or its accessories, and/or its packaging is not intact;
      • the product is missing its original external and/or internal packaging;
      • the product is missing integral parts and/or accessories (e.g. zips, laces, buckles, etc.).
      In the case of forfeiture of the right of withdrawal, Trenta7 will return the product purchased to the sender, charging them the cost of delivery and, if already refunded, the price of the product.
  1. Complaints and requests for information
    1. Any complaints or requests for information may be addressed to Trenta7 as follows: Trenta7 Srl Via Pomarancio, 2 cap 00197 Roma (RM), Tel: +39 3383364896 Email: shop@trenta7.com
  1. Your Privacy
    1. Welcome to our website trenta7.com (the “US Site”).
      For Trenta7 S.r.l (“Trenta7”) your privacy and the security of your personal data are very important; thus, we collect and manage your personal data with the utmost attention and we take specific measures to ensure their safety.
      Below you shall find the information on the processing by Trenta7 of your personal data, relating to your browsing and the use of the services offered by trenta7.com. For detailed information on how Trenta7 processes your personal data, please read our Privacy Notice.
    2. Who is the Data Controller?

      Below is the main information on the processing of your personal data performed by Trenta7, a Delaware corporation having an address in Via Pomarancio, 2 00197 Rome (ITALY) data Controller.

      For any clarification, question or requirement related to your privacy and the processing of your personal data you can contact us at any time by sending a request to our customer care writing to e-mail shop@trenta7.com.

    3. What data we process and why

      The personal data that Trenta7 collects is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse or use the services offered by trenta7.com can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
      Your Personal Data will be processed for the following purposes:

      • conclude and execute the purchase contract for the articles offered on trenta7.com;
      • provide you with the services of trenta7.com such as subscription to the newsletter;
      • allow registration to the US Site and use of services reserved for registered users;
      • manage your requests to our Customer Service.
  1. Applicable law
    1. The contract of sale contained within these Conditions and the execution thereof is governed by Italian law, with the non-application of the rules of conflict and the United Nations Convention for the International Sale of Goods. For the resolution of related disputes, the Court in the Customer’s place of residence shall be referred to.